As a small business, we rely heavily on clients to inform us when you need to reschedule or cancel. We ask for a 48 hour notice to do so. This helps us inform others who may be on the waiting list and to sustain our mission of providing effective psychological care.

For late cancellations and absences, a fee of 50% of session fee applies. This fee can be paid before or at the start of your next appointment. It covers administrative costs and other overheads for the hour that was set aside for the appointment and is not rebatable by any third party funding. 

To honour life's unexpected twists and turns, each client has an annual one-time cancellation fee waiver they can choose to use. Let us know when you would like to. Further absences and late notices will incur a cancellation fee regardless. As therapy yields better results when engaged consistently, we may some times encourage discharge with support that clients return to therapy in the future when circumstances allow.

With that being said, it has been in our experience that mental health symptoms are the most common challenges that people face when it comes to attendance. The best place for you to overcome these issues would be in therapy. The commitment to attend your psychology appointments is the first stepping stone to better wellbeing!